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  • How will we know if our order has been received?
    At the end of your purchase, you will receive an email confirmation.
  • How soon will we receive our order?
    Your order will be delivered within 7-14 business days.
  • What are the available shipping options?
    Shipping is handled by the courier company DHL. You will receive a tracking number by email, allowing you to track your shipment.
  • Is payment on your website secure?
    Payment on our site is processed through a well-known and secure payment system.
  • How can I pay on the website?
    Payment can be made via credit card or PayPal.
  • Do you offer gift wrapping?
    Yes! All our jewelry comes in customized boxes, packed in a high-quality branded bag.
  • Is there a warranty on the jewelry?
    Yes, all products displayed on the site come with a one-year warranty. You can read more details at the following link.
  • Can a piece of jewelry be returned or exchanged?
    You can find detailed information about our exchange and return policies at the following link.
  • What materials are your jewelry made of?
    Our jewelry is crafted from 14K yellow gold, 14K white gold, or 14K rose gold, depending on your choice and the specific product.
  • Is it possible to make changes to the jewelry?
    Yes, changes can be made to the jewelry, such as altering the stone color, adjusting the size, or sometimes modifying the design. If you are interested in making changes to a piece of jewelry, we recommend contacting us at Jewelry@livni.co. We will be happy to accommodate your request to the best of our abilities and ensure your satisfaction.
  • Are the gems real?
    We use real and semi-real gemstones of the highest quality available in the AAAA market. Our stones are sourced from India and Brazil, ensuring you receive the best quality.
  • Are the pearls you use real?
    The pearls we use are cultured pearls that are grown naturally in dedicated AAAA-quality ponds.
  • Can your jewelry cause an allergy?
    Our jewelry is made from natural materials and is hypoallergenic, designed to adapt to the skin without causing sensitivity or allergies.
  • How can I contact you?
    We are available for any questions or concerns at Jewelry@livni.co.
  • How can I clean and maintain my jewelry?
    We have prepared a detailed explanation that you can find below.
  • How will I know what size to choose?
    That’s exactly why we prepared a detailed size guide. For any questions or concerns, we are available by email at Jewelry@livni.co.
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